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Terms & Conditions

Please read these Terms and Conditions carefully before using the Richard Pokies platform ("the Platform"). By accessing or using the Platform, you agree to be bound by these Terms and Conditions. If you do not accept these Terms and Conditions, please leave the Platform immediately.

Acceptance of the Terms

Your use of the Platform constitutes your acceptance of these Terms and Conditions. We may modify or update these Terms and Conditions at any time without prior notice. Your continued use of the Platform after such modifications or updates will be deemed to constitute acceptance by you of the modified Terms and Conditions.

Eligibility Requirements

To use the Platform, you must:

  • Be 18 years of age or older
  • Have a valid email address and mobile phone number
  • Provide true and accurate information during account registration

We reserve the right to request additional verification at any time.

Geographic Restrictions

The Platform is intended for users from various jurisdictions. However, some countries may be restricted due to local laws and regulations. Please refer to Section 12 - General Casino Information: Accepted Countries and Restricted Countries below for a list of allowed and prohibited territories.

Account Registration Rules

  1. Each user must create only one account on the Platform.
  2. You agree to provide true and accurate information during account registration.
  3. We reserve the right to verify your identity at any time using various methods, including but not limited to:
    • Government-issued identification
    • Passport
    • Proof of address

One-Account-per-User Policy

Each user is only allowed one account on the Platform. Creating multiple accounts or attempting to do so may result in account suspension or closure.

Identity Verification and KYC

We reserve the right to request additional verification at any time, including but not limited to:

  • Government-issued identification
  • Passport
  • Proof of address

Your failure to provide such information within a reasonable timeframe may result in account restrictions or closures.

Account Accuracy Obligations

You agree to maintain accurate and up-to-date personal details on the Platform. Failure to do so may result in account suspension or closure.

Account Security Responsibilities

  1. You are responsible for maintaining the confidentiality of your login credentials.
  2. We recommend changing your password regularly and using a strong, unique password.
  3. You will be solely liable for any losses resulting from unauthorized access to your account due to your failure to maintain adequate security measures.

Login Credentials and Password Protection

You agree not to share or disclose your login credentials with anyone else.

Restricted Behaviour and Prohibited Activities

  1. We prohibit the use of multiple accounts by a single user, including but not limited to creating additional accounts on behalf of friends or family members.
  2. You must not engage in any form of multi-accounting or fraud prevention measures, including but not limited to:
    • Using software tools to manipulate gameplay
    • Receiving and making bets for other users
  3. We reserve the right to suspend or close your account if we reasonably believe you have engaged in such prohibited activities.

Bonus and Promotion Rules

  1. Bonuses are subject to change without prior notice.
  2. You must comply with all bonus terms and conditions, including wagering requirements.
  3. We reserve the right to terminate any promotion or offer at our discretion.

Wagering and Gameplay Conditions

  1. All games on the Platform are governed by the applicable laws of the game developers and their respective terms and conditions.
  2. You acknowledge that the outcome of each game is determined solely by chance, and we will not be liable for any losses resulting from your gaming activities.

Bonus Abuse Prevention

We reserve the right to cancel or withhold any bonus if we reasonably believe you have engaged in prohibited behavior, including but not limited to:

  • Manipulating gameplay
  • Using software tools to influence game outcomes

Deposits and Withdrawals (only applicable where supported by source material)

  1. We use various methods for payment processing, including credit cards, bank transfers, and e-wallets.
  2. You must comply with all payment terms and conditions on the Platform.

Please refer to Section 9 - Security and Fair Play: RNG & Game Fairness below for more information regarding game fairness and randomness.

Verification Before Withdrawals

We reserve the right to request additional verification at any time, including but not limited to:

  • Government-issued identification
  • Passport
  • Proof of address

Your failure to provide such information within a reasonable timeframe may result in withdrawal delays or restrictions.

Processing and Review Procedures

  1. We will process your withdrawals according to the applicable payment terms and conditions.

Responsible Gambling Expectations

We encourage users to gamble responsibly and within their means. If you or someone close to you has a problem with gambling, please seek help from one of our customer support agents.

Self-Exclusion and Account Restrictions

You have the right to self-exclude yourself from using the Platform for a specified period of time. Once your account is restricted, all bets will be automatically cancelled.

Please refer to Section 10 - Responsible Gambling Features: Tools below for more information regarding responsible gambling expectations.

Game Fairness and RNG Systems

  1. The outcome of each game on our platform is determined solely by chance.
  2. We use reputable third-party testing laboratories (e.g., eCOGRA, iTech Labs) to ensure the fairness and randomness of all games.

Please refer to Section 9 - Security and Fair Play: SSL & Encryption Standards below for more information regarding data security and encryption measures implemented on our platform.

Technical Interruptions or Voided Gameplay

We reserve the right to cancel any game that is interrupted by a technical issue, including but not limited to:

  • Hardware failures
  • Power outages
  • Software bugs

Suspension or Closure of Accounts

  1. We may suspend or close your account if we reasonably believe you have engaged in prohibited activities.
  2. You will be notified via email and/or phone if your account is suspended or closed.

Intellectual Property and Platform Ownership

All intellectual property rights on the Platform, including but not limited to text, images, logos, and graphics, are owned by Richard Pokies.

Limitation of Liability

We shall not be liable for any direct or indirect losses resulting from:

  • Technical issues
  • Unavailability of services
  • Server failures

Please refer to Section 11 - Security and Fair Play: Support Availability below for more information regarding our support hours and availability.

Modification of Terms

These Terms and Conditions may be modified at any time without prior notice. Your continued use of the Platform after such modifications will be deemed to constitute acceptance by you of the modified Terms and Conditions.

By continuing to use the Platform after reading this document, you agree that your continued participation will be deemed a confirmation of acceptance by you of these Terms and Conditions.